Company Policy

Idealworks provides services, as well as software and hardware solutions for automated material flow processes in industrial facilities. Our team of experts develops cutting-edge robotics and fleet management software both in-house and in collaboration with trusted partners, while we design our robotics hardware and outsource assembly to a trusted production partner. We believe in providing exceptional after-sales support to our customers, including customer success, ongoing support, and maintenance services. Our mission is to offer our customers reliable software and hardware solutions to revolutionize their logistics processes.

We are committed to understanding and consistently satisfying the requirements of our customers, and to delivering excellent product quality in terms of usefulness and usability, reliability, flexibility, scalability, security, safety, performance, and innovative strength.

To ensure consistent and industry leading product and service quality, we rely on a diverse and international team of highly skilled colleagues who work closely together and share the same values and vision. Fostering trust, close collaboration and innovation while supporting the growth and wellbeing of our employees is what Idealworks stands for.

A Quality Management System (QMS) conforming to ISO9001 supports us in meeting the above commitments based on effective and efficient business processes. We aim to achieve our quality objectives and to continually improve the effectiveness of our QMS through measurement, analysis, and targeted action. Our quality objectives are established and monitored through our Strategic planning and control models, which ensures they are measurable and aligned with our strategic direction. Full details can be found on our Intranet.

It goes without saying that Idealworks will satisfy applicable legal, regulatory, and normative requirements.